Leveraging data, culture and AI for trustworthy digital services

A fireside chat with
The Honourable Victor Dominello

With the growing push for government organisations to lead in delivering enhanced digital services, there are key challenges for leveraging data and building internal capability with security and AI.

At this exclusive invitation-only event for 25 public sector CIOs & CTOs, join Victor Dominello for a discussion of the key success factors he distilled in his time as the world’s first Customer Service Minister:

    • Using a ‘citizen lens’ to drive innovation
    • Building collaborative partnerships across the sector
    • Harmonising organisational culture with technology
    • Establishing the structures for building and maintaining trust

From his 12-year Cabinet career, Victor is recognised globally for his role in transforming public service delivery in NSW through initiatives such as the Department of Customer Service, Service NSW, digital driver’s licences, and the Digital Restart Fund.

This is a unique opportunity to engage with Victor and your public sector peers with a fireside chat and Q&A session. 


Thursday 19th October

5.15 – 7.00pm

AWS Canberra

By invitation only – RSVP essential

Bio: Victor Dominello

Victor Dominello is a former senior NSW Government minister.
In July 2022, he was recognised by The Australian newspaper as one of the country’s top 100 innovators.
In 2019, Victor was appointed the world’s first Customer Service Minister.
During his 12-year cabinet career, he held various other portfolios, including Digital Government, Innovation, Finance and Aboriginal Affairs. He was part of the
leadership group that led the state through COVID-19 and drove data-driven insights and digital solutions such as QR check-ins, vaccine certificates, and dine-and-discover vouchers via the ServiceNSW app.

He was also the longest-standing member of the Australian Data Digital Ministers meeting – attending every meeting since its inauguration in August 2018 until March 2023 (when he retired from politics).

Victor is now the Director of the UNSW-UTS Trustworthy Digital Society Hub, designed to lead research and insights in citizen-centred digital platforms.

About Shine Solutions

Shine is a team of technology consultants and software developers specialising in digital platforms and applications, AWS cloud solutions and managed run services. Trusted by major corporations and Federal Government departments for 25 years, Shine delivers pragmatic solutions to business and technology challenges, remotely and on-site, for it’s clients in Australia and the USA, from offices in Melbourne, Sydney and Canberra.

As an AWS Public Sector and Pro-Serve Ready partner, Shine has co-delivered projects with AWS in recent years for the Department of Health, Australian Bureau of Statistics, Attorney General’s Department and Bureau of Meteorology.

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