Insights from our Shiners

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Out at Shine's various client sites, our teams often meet to discuss the pros and cons of various technical solutions. And in the past, there was one particular Shine manager who, if he was in attendance, would regularly pipe up and ask the question: what's the problem we're actually trying to solve?

By Santa's great dangly baubles, it's been twelve whole months since the last TEL newsletter. It's a wonder that the TEL group, who exist to publicise the great technical work that the people of Shine Solutions do, don't just fire that guy that writes these posts. Or doesn't write them, more accurately. Saddle up the reindeer, we've got a lot to cover - including finding out if you can actually saddle a reindeer.

This is the story of an investigation that I was recently involved in at a client. It took over a week to resolve, involved networking acronyms that seemed to increase in length each day (MTU...ICMP...PMTUD?!), and wound up with us learning all about the rather scary-sounding phenomenon of black-hole connections.